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Help, course content is not available after upgrade !

Question asked by axelle.noiret on Jul 12, 2018
Latest reply on Jul 19, 2018 by andrewsmith

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Hello,

As managed hosted, we just moved to Q2 2018 this night and the course content is not available (I have created a ticket in BTBB) but maybe someone here knows how to deal with such a situation :

Here is the message we have when accessing all courses :

"Warning: Course Link: Item is unavailable. The Instructor may require you to view other content first or the tool used to view this content may be disabled by the system administrator.

For reference, the Error ID is 649fe790-9020-4735-8ac5-c7e132f9d2f9.

Thursday, July 12, 2018 9:42:21 AM CEST"

I have checked "Tools" and "Installed building blocks" and everything necessary seems to be set on "ON" or "Available"....

I'm lost !! help !

thanks !

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axelle.noiret Jul 12, 2018 7:58 AM

there was a corrupted DB, and BTBB was able to fix it !

8 people found this helpful

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kd0043639 Jul 12, 2018 10:29 AM

I'm so glad you posted this - I ran into it this morning and was starting to freak out

1 person found this helpful

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nc0046810 Jul 14, 2018 10:35 AM

We ran into this, as well, but I believe that this only happens when you (as an admin role) land on the announcement page and you are not enrolled in the course. As an administrator, once you Quick Enroll, the notice disappears/announcement or landing page appears. We felt that it is unlikely that anyone else would experience this set of circumstances, as instructors and students would be enrolled in the course, so the bug would not present itself to them. But, as always, you would need to test this theory/workaround for your own set of circumstances. I hope this helpful!

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andrewsmith @ nc0046810 on Jul 19, 2018 5:59 AM

Isn't that a separate issue? We see the message "An error occurred. Contact the System Administrator." as an unenrolled Administrator on an unavailable course, but not "Warning: Course Link: Item is unavailable."

Administrators Cannot see Announcements in Unavailable Courses

Date Published: Feb 19,2018

Category: Planned First Fix Release:Future Reference; Product:Communication Tools,Course Tools; Version:Learn 9.1 Q4 2017,Learn 9.1 Q2 2018,SaaS
Article No.: 000048200
https://blackboard.secure.force.com/btbb_articleview?id=kA3390000004I9J

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cw31641 Jul 18, 2018 10:24 AM

We had the same issue - as mentioned previously BB fixed it for us (we are managed hosted).

1 person found this helpful

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5 Replies

axelle.noiret Jul 12, 2018 7:58 AM
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Correct Answer
there was a corrupted DB, and BTBB was able to fix it !
8 people found this helpful
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kd0043639 Jul 12, 2018 10:29 AM
Mark Correct
Correct Answer
I'm so glad you posted this - I ran into it this morning and was starting to freak out
1 person found this helpful
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nc0046810 Jul 14, 2018 10:35 AM
Mark Correct
Correct Answer
We ran into this, as well, but I believe that this only happens when you (as an admin role) land on the announcement page and you are not enrolled in the course. As an administrator, once you Quick Enroll, the notice disappears/announcement or landing page appears. We felt that it is unlikely that anyone else would experience this set of circumstances, as instructors and students would be enrolled in the course, so the bug would not present itself to them. But, as always, you would need to test this theory/workaround for your own set of circumstances. I hope this helpful!
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- andrewsmith @ nc0046810 on Jul 19, 2018 5:59 AM
  Mark Correct
  Correct Answer
  Isn't that a separate issue? We see the message "An error occurred. Contact the System Administrator." as an unenrolled Administrator on an unavailable course, but not "Warning: Course Link: Item is unavailable."
  
  Administrators Cannot see Announcements in Unavailable Courses
  Date Published: Feb 19,2018
  Category: Planned First Fix Release:Future Reference; Product:Communication Tools,Course Tools; Version:Learn 9.1 Q4 2017,Learn 9.1 Q2 2018,SaaS
  Article No.: 000048200
  https://blackboard.secure.force.com/btbb_articleview?id=kA3390000004I9J
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cw31641 Jul 18, 2018 10:24 AM
Mark Correct
Correct Answer
We had the same issue - as mentioned previously BB fixed it for us (we are managed hosted).
1 person found this helpful
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Help, course content is not available after upgrade !

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Administrators Cannot see Announcements in Unavailable Courses

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