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Why are some instructors greyed out in the Blackboard app?

Question asked by chrisboon on Oct 16, 2017
Latest reply on Oct 19, 2017 by chrisboon

I know that Matthew Deeprose raised this about the instructor app here The Blackboard Instructor App is Now Available! , but I've just installed the new Blackboard (student) app v 3.0, and again some instructors are greyed out, and others are active:


In the thread about the instructor app it seemed that the individual instructors had to set their own privacy settings for this to work; having to ask each instructor to do this will be quite a challenge!  Wouldn't it be better to set the default to allow students to contact the instructors from the app, unless otherwise stated?