BB Collaborate Moodle integration. Front End Issue - misleading warning/error messages

Idea created by ss0075821 on Dec 20, 2018
    Under review
    Score0

    I have encountered this warning when attempting to access BBC via Moodle integration using Chrome.

    "It looks like you've blocked permission to access your microphone and camera. Check your browser settings".

     

    However, this is very confusing for users because it appears even when your browser is set to allow camera and mic.

     

    The problem here was that the microphone was switched off. The warning message should reflect this. If this is not possible, it should give a less specific warning e.g. "There's something wrong with your microphone e.g. your browser doesn't allow it or your mic is not connected" etc.

     

     

     

    bbc.png

    Product Version (if applicable):1