Make content files in Blackboard Learn SaaS accessible to students in China again

Idea created by judyl on Oct 11, 2018
    Under review
    Score0

    Previously when a user access a content file in Learn SaaS, the URL starts with the system URL (e.g. https://blackboard.cuhk.edu.hk/... )

    Recently, we found that the URL changed to starts with https://s3-ap-southeast-1.amazonaws.com/...

     

    According to Blackboard Support, this change is intentional and was done as part of the fix for video and large files causing performance issues on Learn.

     

    However, our students in China started to complain that they CANNOT access the content files in the system since then.

     

    Please review and see how content files in Learn SaaS can be used to support students in China again.

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