Is it possible to get a toll free telephony number? Right now the phone number is long distance and of no use to our Canadian faculty and students.@
adding in Collaborate Product Management for comment Sandeep Mittal Anneke Bates
Your institution's collaborate administrator (manager) can submit a request to our support team, to put in a custom dial-in phone number. To use this option, you would need to purchase a local Canadian (toll-free number) and have that phone number forwarded to the current Canadian number that we provide. You could provide us with that local Canadian number and we'll put it in so all your faculty and students see that when they use the phone dial-in option. Long-distance charges may still apply as part of the phone number that forwards to the current Canadian number.
If you're interested in this, please ask your institution's collaborate administrator to submit a support case via Behind The Blackboard.
Hello Sandeep Mittal,
thanks for the clear desciption, how to setup the new service option "custom telephony" which enables Collaborate customers to provide an own dial-in number to Collaborate Ultra participants, while Collaborate software client tells that custom number within the session.
This might be a great help for institutions willing to offload students from long-distance telephony charges. However, those charges do not disappear that way. Costs are just moved from the student to the institution. Only slight reductions of he total costs might be within reach by contracting, where big institutions might get per minute fees. For transnational calls (my institution is located in Germany facing high prices for calls to UK datacenter) this service isn't that helpful.
However, I see several ways to enhance the custom telephony service towards a true global solution. Per minute telephony costs might be tremendeously reduced (without moving per minute charges towards Blackboard).
Would you please review my idea "Cheaper Telephony for Collaborate Ultra" We are very interested in our opinion about it.
Thanks in advance
Blackboard Collaborate Professional Services
Innovation Campus xls
Thanks, Mero. Yes, I will take a look at your idea for a cheaper telephony option for Collab Ultra.
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