lblakemore

Reflecting Over the Last 3 Months

Blog Post created by lblakemore on Oct 15, 2019

The end of September marked the first 3 months of my new role as Chief Client Officer and President of Global Markets. I’m thrilled by the progress we’re making as a company and wanted to share a few highlights of the past quarter as well as what we’re looking forward to in the last months of 2019.

 

First, I wanted to share a couple of our big successes last quarter.  A couple of weeks ago we announced that we won a contract in Columbia with Universidad Central.  Latin America continues to be a growth area for Blackboard, as also evidenced by our new office in Bogota.

 

Also last quarter, we signed renewal agreements with 4885 customers including the University of Kansas and Laureate Mexico.  We value the partnerships we have forged over the years with each and every one of you. I believe those deep partnerships are reflected in our high rate of renewals – over 90 percent -- and new sales that we’re now experiencing.

 

One of the ways we are serving our clients is by delivering a smooth transition to SaaS, which provides our clients better updates and faster delivery of new features and fixes, among other things. As of today, we now have 617 Learn clients on SaaS across 36 countries and that number is growing constantly. And I’m also really excited by the growing adoption of our next-generation LMS, Ultra. If you haven’t taken a look at it lately, now is the time! We now have 187 clients on Ultra and the reviews we’re getting are phenomenal.

 

Looking Ahead

 

As we enter the homestretch of 2019, nothing is slowing down.  This week I’m am at EDUCAUSE in Chicago where I hope to see many of you.  Meanwhile, a number of my colleagues including Chief Product Officer Tim Tomlinson and Chief Learning and Innovation Officer Phillip Miller are in Seoul, South Korea for our TLC Asia conference. Asia is also a growing region for Blackboard and we’re thrilled by the number of clients who will be traveling to Korea for that conference. 

 

Finally, I want to thank in advance all of you who plan to participate in our annual Customer Satisfaction Survey, which went out to thousands of clients last week.  This is a critical tool for us to understand where we are hitting the mark and where we are falling short. Believe me, the results won’t sit on a shelf. We use this annual survey to guide our planning efforts. In short, we take it very seriously and we appreciate you taking the time to participate.  In the future, I look forward to sharing those results. 

Outcomes