In recognition of Blackboard’s 20th anniversary this year, we launched the #IamBlackboard campaign, featuring stories and insights from Blackboard clients and employees around the globe. So, I thought I’d share my story.
I joined Blackboard in June 2016. I’m a Coast Guard veteran, a former faculty member, a former political appointee, have over 16 years experience leading the full range of IT services and responding to client needs, and #IamBlackboard.
As Blackboard’s Chief Client Officer, I’m motivated every day by 3 driving forces:
- The power and importance of education in defining individuals and their future. I was the youngest of 5 children. My dad was a Navy pilot and we moved every 3 years. With each move, my parents picked where we would live based on what schools we would be attending. Education was the top priority (sometimes leaving dad with terrible commutes to work!). I learned from my parents, and have witnessed first hand, how the power of education can transform and shape lives.
- The passion and commitment of Blackboard’s clients. Every faculty member, instructional designer, system administrator, CIO, provost and student or learner who I’ve had the opportunity to meet and talk with since joining Blackboard has demonstrated inspiring commitment to student success. Two weeks ago at the 15th Annual SLATE conference, I was energized by the sharing of experiences, lessons learned, and innovative ideas to leverage technology to drive better outcomes.
- The Passion and commitment of the Blackboard team. My colleagues and our partners simply rock! I’m so proud to be part of such a hard-working team that cares so deeply about making a positive difference in education, for everyone involved. This fall we completed a thorough assessment and self-reflection of how we can improve the client experience. We have work to do to achieve the world class experience that our clients deserve, and we know it. And we’re excited about the improvements we will make. I’ll share more in the coming weeks and months as we strive for continuous improvements.
In a nutshell, I’m lucky to have a job that enables me to be part of a community that’s improving lives, and the world we live in. #IamBlackboard. Check out other #IamBlackboard stories here.