Thanks again for your feedback onhow we document Learn user privilegeson help.blackboard.com. We conducted 10 interviews with administrators and IT professionals from a variety of institutions. You also provided us with different perspectives based on your current Blackboard Learn deployments as well asfuture plans, such as adoption of the Ultra Experience and Ultra Course View. We really enjoyed learning more about you, your institutions, and how you use our Help site!
We pulled together your suggestions and we determined a few ways we could improve. Herearethe plans we’ll be working on in the near-term:
Help topic improvements:
Providea“getting started”page to bring together the context, approaches,and impact of updating privileges and roles.
Evaluate how we linkbetween pagesand update where it’s lacking.
Clearly show groups of privileges and provide a better way to sort based on this information.
Add a column to show if a privilege applies to Original and/or Ultra.
Add descriptions for all privileges.
You also provided some great suggestions about how we could improve the experience in the product. We’ve shared that with our colleagues to consider how it aligns with future development plans.
The Content Design team strives to help you and your communities teach and learn confidently with Blackboard products. We value your feedback and thank you again for participating in our project! We hope to see you atBbWorld, where we have more plans to test and discuss ourhelp contentwith you.
The Blackboard Design Team is requesting Input from System Admins. Please consider the request below and reply to this blog if you are interested, when you are available, and your email address to schedule the time.
The Content Design team wants to improve how we document Learn user privileges. To do that, we first want to speak with administrators who have experience managing privileges and roles. If you've referred to help.blackboard.com for help, that's even better!