timothyharfield

About the Blackboard Analytics Community Site

Blog Post created by timothyharfield on Feb 7, 2017

The Blackboard Analytics Community site is an important resource exclusively for current Blackboard Analytics customers.  This site features announcements, information about upcoming events, and links to helpful content curated by the product management team for Blackboard Analytics. The most exciting set of features of the community website allow customers to interact with their peers, ask technical questions, get feedback on implementation issues, engage in discussions about a variety of topics related to implementation, adoption, customization, data science, and more.  The site also serves as the primary vehicle for submitting ideas and feature requests.

 

Feature Overview

 

discussion.jpg1. Start a Discussion

Have you discovered an interesting piece of content that has helped you to increase the impact of your analytics-related efforts?  Do you have news to share about your campus that you would like the community to know about?  Would you like to praise someone within the community that you think is doing excellent work?  Post a comment here!  Think about a discussion like a Facebook post.  Each discussion allows for threaded comments and replies, in addition to images, multimedia embedding and yes even emoticons!

 

By checking the “Mark this discussion as a question” box, you can flag your post as a question so that community members see it immediately when they log in and are more likely to respond.  You can also ask a questions directly from the front-page of the community site.  Make sure you tag your post to make your post easier to find, and categorize it so we can develop a strong archive of community-generated help content.

 

idea.jpg2. Share an Idea

Is there a feature that you wish was on our product roadmap?  Submit it here!

 

This is now the primary vehicle for the Blackboard Analytics product team to track feature requests.  Watch your ideas move from review through to fruition.

 

Up-vote good ideas and inform our development priorities.

 

help.jpg3. Get Help

A direct link to available resources available through help.blackboard.com.  This is a new public-facing resource.  Check back regularly for help material for administrators, instructors, and students alike

 

Other Features

New community features will be added regularly in response to user feedback and in order to optimize the community experience.  Stay tuned!

 

Tips & Tricks

  1. Bookmark https://bit.ly/BbAnalyticsBecause we are ‘piggy-backing’ as a private group on the larger Blackboard Community website, it is very easy to navigate away from the Blackboard Analytics Community group and ‘get lost.’  We are working with the community site to optimize navigation, but in the meantime, we understand this as a ‘known issue,’ and encourage you to create your own ‘home button’ as a link on your toolbar.

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