Integrating a 24/7 All-in-One Support Center in Blackboard

File uploaded by Eric Silva on Dec 2, 2018
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As the growth in online and hybrid courses rapidly increase, it is key that students, faculty and staff are equipped with the necessary support services. Join the University of Texas Rio Grande Valley as they highlight their implementation of a support center that provides proactive assistance and 24/7 live support, all within one integrated ticketing system. Presenters will share their rollout of Eesysoft Support and Messaging, and Blackboard Student Services Help Desk.


Presenters: Eric Silva, Edith De Leon, Francisco Garcia, Mieke Post