The Cheese has Moved: Minimize Disruption During Rapid Transition to a Managed HelpDesk

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This session presents the overall process, development, planning and implementation of moving Miami University's high-performance helpdesk to Blackboard Student Services (BbSS). In this presentation, participants will explore the decisions behind the integration, the reason Miami selected BbSS, the success factors for rapid transition, and designs for sustainable improvements as the relationship matures. Upon conclusion of the session, participants will be provided an opportunity to ask questions related to the implementation.


Presenters: Bob Black, Angela Robbins