How Can I Build a Superhero Support Team?

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This session will provide practical and useful information about how to equip support teams with the tools needed to be superheroes. Come learn how to create a team that is fluid and dynamic, capable of answering demanding questions, and doing it all in such a way that appears superhuman.Topics will include a model for support, establishing a group of high-quality student workers, developing the team's knowledge with close collaboration and evolving documentation, and fostering continued growth with just-in-time delivery of critical, time-sensitive information.Walk away with the tools and knowledge needed to build and sustain a support powerhouse. The tools are free or very inexpensive, the processes are simple, and the outcomes are sustainable.


Presenters: Isaac Belcher, Justin Carrell