ECP Cohort Week 4 Recording [March 27, 2018]

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Learner Support addresses the support resources made available to students taking the course. Such resources address a variety of student services, and may be accessible within or external to the course environment. Join us as our speakers walk you through the ECP Rubric's exemplary characteristics of Learner Support. We'll show you how to build exemplary course design pieces in a live environment - Educator Preview - which is Blackboard Learn with the Ultra experience. And, one of our 2017 ECP winners will give you a tour of her winning course within a Learn Original environment.


This session will cover Learner Support characteristics within the sub-categories:

  • Orientation to Course and LMS
  • Supportive Technologies
  • Instructor Role and Information
  • Course/Institutional Policies
  • Technical Accessibility Issues
  • Accommodations for Disabilities
  • Feedback




Krista Martin is a Client Success Manager (CSM) who joined Blackboard in October 2016. She earned her BA in Business Management and Women’s Studies from Skidmore College and her MA in Organizational Communication from the University of California, Santa Barbara. Krista started her career as an educator within the Virginia Community College System (VCCS). She then transitioned to K-12 supplemental education support as the Director for Sylvan Learning in Portsmouth, NH. In her current role as CSM, Krista supports higher education institutions throughout the northeast North America in the successful use, adoption, and strategic planning around the Blackboard technologies available to them today.

Janet McCollum is Director of Research and Assistant Professor in School of Education and Human Services at the University of St. Thomas – Houston.   She has a Doctorate from Pepperdine University in Organizational Change, a Master’s in Telecommunications Management from Southern Methodist University, a Master’s in Educational Research and Evaluation from the University of Houston, and a Bachelor’s in Political Science from Texas Tech University.  Janet is active in numerous professional organizations.  She has published and presented in the areas of learning, training and development, and organizational change. In addition to her academic career, Janet has held leadership positions in and consulted with a wide variety of international and U.S. based organizations in the areas of training and development, and organization change.

Interesting items of note about Janet are that she lived and worked in Moscow, Russia for five years, and she enjoys reading mysteries and traveling.