BbWorld: How to successfully implement and continuously improve your service management program

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    Lisa Hansen, Director, OneStop Student Services of Wichita State University and Richa Batra Senior Director at Blackboard Student Services will share best practices and lessons learned from their experience in leading Wichita State’s One-Stop and Help Desk Services Solution. Topics to include: Knowledge management, training initiatives, technology integration, quality assurance and ongoing maintenance of services for Wichita State University’s student and faculty support for records and registration, financial aid, student accounts and learning management solutions.

     

    Presenters: Lisa Hansen, Director, OneStop Student Services of Wichita State University & Richa Batra Senior Director at Blackboard Student Services