BbWorld: Pilots are a thing of the past: Using an upgrade project plan

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Once upon a time, Western Kentucky University conducted pilot projects with faculty to prepare for Blackboard upgrades. Our experiences were less than productive. Pilot participants were unreliable in using all features and reporting issues. Our Blackboard support team began developing project plans and stopped conducting pilots several years ago. Our project plans include procedures used during the upgrade, plans for campus communications and training, and lists of individual tasks designed to test all facets of the Blackboard user experience. This allows us to identify and resolve issues with much greater success than we ever experienced conducting pilots. In this session, I will discuss details of our project plan, including the full life cycle of the project; all stakeholders involved in communication, training, and testing; and the list of nearly 1.000 items we test. I will also discuss our incorporation of TeamDynamix project management software into our process.


Presenter: Shawn Brewer