Product Management Team!

Version 2
     

    I am using BB Collaborate and bought a new laptop with 4K graphics.  When I open a new session the whiteboard on my screen is very small. It is unable to by scale to fit or if I change the resolution it does not change the whiteboard. I went through tech support tier 2 and they said to use the magnifier and had no other suggestions stating to come here to post for product review to be compatible with my graphics. I only bought this new computer for this class on the go and I am unable to use my brand new computer due to the fact your software is not compatible with my graphics.  I am very disappointed and concerned that this problem cannot be resolved through your company.