Implementation to insight: delivering wins in less than a year

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In late fall 2014, Appalachian State University began the process of implementing Blackboard Analytics Student Data Warehouse tool and Pyramid’s reporting tool to help the institution measure its performance by accessing and enabling its data for insights and data-driven decision making.  Following an iterative approach, Appalachian State was able to quickly deliver access to institutional performance data and training to a select group of users.  By leveraging this data access and enablement tool, Appalachian State was able to quickly answer institutional questions once considered beyond reach or too time consuming, and in turn was able to begin challenging anecdotal assumptions long held at the institution.



   Rachel Serrano, Director of Information Analytics, Information Technology Services, Appalachian State University