Pilot Lessons: A Flight Plan to Keep the Wheels Up on Technology Investments

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Leaders from Centers for Medicare and Medicaid Services share their experience from their role in a nationwide pilot project to roll out Blackboard Collaborate. The team members with roles in management, administrative, and IT will highlight best practices, pitfalls to navigate, and key competencies adapt.



-Etolia Biggs, Instructional Designer

-Chanda Boone, System Administrator

-Gloria Chamblee, Help Desk Administrator/Data Management Specialist

-Trina L Daniels, System Administrator

-La Ron Mitchell, Blackboard Learn System Administrator I LMS Administration & Analytics

-Johnathan Williams, Blakcboard Collaborate Specialist