Using all Available Resources to Support a Campus with a small Bb Administrator Group

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With a campus of over 20,000 users, over 3,000 active courses a semester and over 200 community sites it can be a little tricky to support the Blackboard environment with only 2 Full Time Blackboard Administrators. In this session users will learn how Towson University structures their Blackboard support team. With the help of a Faculty/Staff Help Center, Student Help Center, Ticketing System, Student Blackboard Administrators and Full Time Blackboard Administrator, Towson is able to support all Blackboard users.



Patricia Halstead, Manager, Blackboard Administration, Towson University