Client Support has changed significantly over the past 18 months with strong effort made to create a more unified support experience across Blackboard's product lines and markets. This session provides an overview of the changes customers need to know about as well an overview of the full range of Blackboard resources and tools available to system administrators. Coverage will include effective use of the Behind the Blackboard case management and knowledge management tool, other help resources available from Blackboard and the user community, and how to escalate an issue that requires a different level of attention. The session is designed towards helping administrators work more effectively with support as well as easing the support load of the typical Blackboard administrator.
Lynn Zingraf, Vice President, Client Support, Blackboard