Support Driven: Let Our Trials Be Your Triumphs

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Do your customers want to know how much you know? Or do your customers want to know how much you care? As a support specialist serving the technical needs of your Blackboard Learn and Blackboard Collaborate users, most of the time your users just want you to fix things when they go wrong; which, of course, you do! However, what if you went that extra step and provided them the support they didn't yet know they needed? We've already done the walking for you. Let our support trials be your support triumphs. Learn tips and tricks we've researched and implemented to show your users you care about their online instructional success.


Presenters: Rosie Sasso, Instructional Technology & Research Support Specialist III, University of Tennessee, Knoxville