With the use of educational technology comes challenges for users, IT support personnel, and institutional administrators. These challenges, if not met satisfactorily, will affect a faculty member's motivation for using educational technology, negating not only beneficial aspects of educational technology, but also any return on investment. With best practices in mind, the IT administrator can provide ready solutions for maintaining 'peace,' avoiding unhappy users, and promoting the rewards of an effective use of educational technology to realize its potential. This presentation will review some of the challenges of implementation that confront IT in higher education, and outline a strategy to follow for maintaining an orderly, if not tranquil, IT environment. This strategy includes Help Desk considerations, faculty workshop schedules, keeping up with updates of technology tools (including Blackboard), educating faculty to be proactive about creating accessible course content, and not assuming that age is directly related to comfort with technology.
Harriette L. Spiegel, Instructional Specialist II, University of Tennessee at Martin