Institutions are under pressure to meet greater student expectations, achieve higher enrollment numbers, focus on educational outcomes, and drive solutions to workforce needs. Meanwhile, the resources available to achieve these initiatives are stagnant or declining. While the mission of the institution may remain dedicated to creating educated citizens, they will only accomplish this by seeking new strategies to meet the challenges of a changing cultural landscape. This means recognizing that serving students on their terms by providing extended, multi-model support is a must-have in today’s education climate. Learn how Virginia Community College System is integrating their financial aid and student account components across 23 community colleges and how Wichita State University created their own personalized student service one-stop shop – a single, virtual and sometimes physical system for managing student applications, enrollment, registration, advising, financial aid and student accounts. The new infrastructure is helping both schools improve student satisfaction, achieve better metrics when it comes to managing re-enrollment, financial aid processing, and ultimately, increased student persistence and success.
Anthony Humphreys, Senior Director of Student Services, Blackboard;
Van Wilson, Assistant Vice Chancellor, Academic & Student Service, Virginia Community College System;
Rick Muma, Associate Vice President for Academic Affairs and Professor, Wichita State University