Now Available - Collaborate Ultra Mobile Updates!

Blog Post created by dloury on Jun 10, 2019

What’s happening?   

As changes in web technology mature and evolve we are constantly looking at ways to adopt new technologies that can improve the experience for our users.  


When we first released Collaborate with the Ultra experience, we adopted technologies that brought to market HD audio and video sharing for meetings and sessions directly in your web browser without plugin downloads.  All you needed to do was click the link, enter your name, and voila!  You were in a Collaborate Ultra session.  With the release of the Blackboard and Blackboard Instructor apps we integrated Collaborate with the Ultra experience directly into the apps to allow users to join Collaborate sessions on the go, anywhere, anytime.  


And earlier this year we started beta testing an all new mobile experience that allowed users to join Collaborate Ultra sessions directly from their mobile device’s browsers.   This change allowed users to join sessions without needing to download a mobile app.  


Joining a Collaborate session on mobileMobile browser experience for Collaborate Ultra


We’ve received a tremendous amount of feedback about the beta that’s helped us refine the experience over the past few months and are now looking to make the web experience the default experience while joining a Collaborate Ultra session on mobile devices.  


What does this mean for my institution, students, and faculty? 

It means:  

  • Additional features are available to mobile users (e.g. polling and moderator capabilities)  
  • Consistent user experience for users moving between their desktop and mobile devices  
  • New features are available at the same time for desktop and mobile users  
  • The mobile apps will not be needed to join Collaborate Ultra sessions  


Polling using the mobile browser experienceChat using the mobile browser experience 


When’s this happening?

Today, you can continue to access Collaborate sessions from the Blackboard and Blackboard Instructor apps and try out the beta mobile browser experience by joining any session using Safari (on iOS) or Chrome (on Android) while on your mobile device.    


Note:  If you're not seeing the join from browser option make sure you're opening the session in a full web browser Safari (on iOS) or Chrome (on Android).  When opening a session from within another app (e.g. Slack) the join from browser option is not available.  You'll need to copy / "open with" the session in the web browser


In June, we’ll be making the mobile browser experience more prominent when users try to join from their mobile device.  Users joining from a link will still be able to open a session in the Blackboard and Blackboard Instructor apps and sessions accessed from Learn will still be launched from the Blackboard and Blackboard Instructor apps. 



Updated mobile browser session joining coming in June 


In July, we’re targeting an update that will make the mobile browser the default experience when joining sessions on your mobile device.  The mobile apps will continue to display any existing or newly created Collaborate sessions from within courses, but when a user tries to access the session, they will be redirected to their devices mobile browser to join the session.  


If you have any questions or comments, please let us know! 





Update July 18th, 2019

Hi everyone, 


A quick update on the upcoming Collaborate changes for mobile.  On July 22nd we're planning a set of updates to Collaborate and our mobile apps that will transition the mobile experience from the Blackboard and Blackboard Instructor mobile apps to mobile browsers.


This video demonstrates the experience changes for users accessing a Collaborate session from within a Learn course.  



Please note: Users will need to have the latest version of the app installed on their devices to use the new experience.  Users on older versions of the mobile apps will continue to be able to access sessions from the app for some period.




If you have any questions let us know!




- Dan





Update July 22nd, 2019

Hi everyone, 


The updates to Collaborate and the mobile apps are now available in all regions.  If you have any further questions please let us know.




- Dan