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I am pleased to share today what we're planning for the future and appreciate all of the feedback regarding the current functionality with the New Box View experience. When Box acquired Crocodoc, we believed that Box would continue to deliver functionality and enhancements for these critical teaching workflows, but that has not been the case. As many of you know, we worked diligently with Box in an attempt to get better results.  Based on the lack of responsiveness, quality control issues, and with your feedback and input (which accelerated our thinking on how we must improve your experience in this area), we have decided to replace New Box View and move forward with a new solution that is more in our control in order to better meet your current and evolving needs. 

 

I also wanted to share a bit more about the timing of this message. In the last couple of months, we were trying to work with Box and were in the middle of negotiating the immediate partnership agreement which is why we did not share as much as we would have liked. At the same time we were beginning technical diligence while building out more robust requirements with your feedback. The list of enhancements gathered on the Community site have been a beacon throughout the process for what needs to be included in the future workflow for both Original and Ultra.  We need to not only deliver the core features you appreciated with Crocodoc but also add innovative functionality as well.  We are currently continuing the technical diligence, gathering your feedback on requirements and prioritization, and deciding upon the best architecture and solution that will provide the ability to be dynamic and innovative as your needs change over time. To be honest, this is not easy work to get right, and we need this analysis done in order to share a more definitive timeline.  We will share more details on timing and functionality in mid-June, and then again during BbWorld.  As we work towards the release, we will be providing regular updates on the progress as well as targeted outreach for feedback opportunities, so you'll be hearing from me or others working on the project for input.

 

So as you can see, we’re set on moving in a new direction with this critical capability.  As we go through this process, we are not going to stop working with Box to push for innovation in New Box View based on your needs.  While we can’t predict how successful this will be, we understand that you’ll being using New Box View for Inline Grading in the near term, so we want to make sure this experience is as good as it can possibly be.

 

I want to say a big THANK YOU for your ongoing engagement on the Community site and elsewhere.  We know that this has been a challenging topic, but I hope this update, and our updates going forward, will help give you clarity and confidence about the improvements coming in this important area.

Update April 3rd: Box reported an incident starting at 1:13 PM EDT which impacted New Box View.  Users might have seen latency and/or errors while using Inline Grading within the last few hours.  The issue has been resolved as of 3:28 PM EDT and service should be fully restored.  If you are still seeing any errors or latency, please let me know.

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Update March 28th: Box is postponing tomorrow's release to ensure all of the issues we reported are addressed.  We will be working with them to get an updated timeline and will provide updates as we know more.

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Update March 22: In case you weren't able to attend the 9.1 Office Hours meeting, Box is tentatively planning to release an update on March 29th.  We will be testing this release before it is made live to confirm the planned fixes as well as the critical regressions with the last release are fixed.  I'll be sharing more information next week, but wanted to give everyone advance notice of the upcoming release.

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You've probably seen me responding to New Box issues but I haven't taken the time to fully introduce myself.  Some of you may know me from Cumulative Update releases, bug discussions or from our Learn Technical Preview program.  If you were an ANGEL client, you might even remember me from Tier 1 Support. I have been with Blackboard for almost 10 years and on the Learn Product Management team for the last 4.5 years.

 

With Trey's departure last month, I am the new lead with the New Box View integration for Inline Assignment Grading and our partnership with Box, Inc.

 

After researching the past few weeks, I've put together a list of the most requested features and where we need to go with the feature. Based on feedback, this will help bring New Box View in better alignment with the previous Crocodoc workflows and add additional functionality.

 

  1. Sidebar- Summary View- In Progress with Box and targeted for release later in the year.
  2. Editing annotations
  3. Re-usable comments/ Comment Bank
  4. Video based comments and feedback
  5. Strike-through Annotation Type
  6. Different colors for highlighting tool
  7. Different line color and drawing line thickness
  8. Indication of Comment in Highlighted Text
  9. Eraser

 

 

In addition to this list, there are navigational and display elements that need improving as well to enhance usability and flow.  While not considered new features, it's worth noting that these will also be reviewed as we drive roadmap discussions with Box.

 

Also, as we move forward, I will add that it's never my intention to be vague with release timelines when sharing information.  I promise to be open as much as possible with available information.  Part of the conversations we're having with Box is improving timeline communication.

 

Please feel free to leave any additional feedback on this post. Part of the research was reviewing Community site threads, but there is a possibility I have missed some important ideas.  I will be at the Office Hours meeting on March 19th at 12 PM ET that Edgar Gonzalez and Mark Burris host to review and discuss feedback as well.

 

As always, I appreciate the candid feedback and passion around improving this feature so it better fits the needs of users.

 

Thanks,
Julia Miller

Product Manager, Learn

FEB 22 UPDATE: Please refer to this new post for the most recent update regarding a rollback to an early release of New Box View

 

Original Post Below From Feb 21 ---------------

 

Your concerns and frustrations are definitely being heard with regards to the critical bugs introduced this week and we're actively working towards a resolution. Since I'm receiving reports of NBV bugs through various channels, I wanted to use this post as the main location to document the individual issues, shared workarounds and provide updates on timing. I do apologize for not having a timeline resolution at the moment, but Box is actively working on providing those to me after additional discussions today.

 

  1. Highlight Tool: When the resolution is low (below 1600*1200), the browser window is zoomed in or not maximized, the highlight tool disappears.
    1. Resolution Timeline: TBD
    2. Workaround: See silent recording here: Video Link
    3. Related Threads:
      1. new Box view update - no highlights - DRAWINGS DON'T DELETE
  2. Drawings: Once you have added a drawing, the delete tool is missing.
    1. Resolution Timeline: TBD
    2. Workaround: Submit the assignment to save changes, then go back into the attempt, expand the iframe and THEN you can select drawings to delete them.
  3. Comments: When adding a comment, the cursor doesn't automatically appears in the "write a comment" text box.
    1. Resolution Timeline: TBD
    2. Related Threads:
      1. BOX Grading Toolset Travesty
  4. No hardware stylus functions properly (thanks: Amy Eyre and Aderemi Artis) (Was “iPad Pro: Stylus input has stopped working on iPad Pro.

5. Trash Bin Icon

  1. Resolution Timeline: TBD

6. Comment Box Panel

  1. While Box categorized the change in display to be more responsive and currently functioning as designed with the long panel showing to the right, there may still be some inconsistencies in the experience. I'm reading through various threads to see if I can tease out any underlying issues.

 

I also wanted to re-share the document Amy put together as others are finding it helpful. Thanks Amy Eyre!

New Box View - Staff - "Small Screen" Workaround Guidance - Google Docs.

 

While there are still outstanding issues that need to be solved, the focus right now is tackling any new critical items found with the update this week as quickly as possible. I am compiling a list of any outstanding bugs and enhancements to start tackling next.

 

Thanks,
Julia

 

2/22 Update: While we don't have timelines yet, I wanted to share an update on the status for a portion of the items. The ability to delete annotations (#2) is actively being worked on by Box engineers. The missing highlight capabilities (#1) and the cursor automatically populating in the text box (#3) are still being investigated further. Regarding the trash bin icon (#5), the current behavior is expected to better match other Box behavior, however they are discussing reverting the current behavior.

Thanks everyone for all your comments and feedback to this post so far. I am reviewing all of them to capture additional bugs and feedback for Box.