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2019

Update: 2/22 - 7 PM ET

 

This is an update to our earlier communication regarding the planned rollback of New Box View to an earlier, stable release.  At this time, Box has informed us that the rollback is complete.  The Blackboard team has confirmed this.  We expect that this rollback has resolved the earlier issues reported and described here.  We are completing initial testing to validate resolution, and as always, if you find any issues have persisted, or if you have reason to believe there is a new issue, please let us know immediately using Behind the Blackboard.

 

Once again, we sincerely apologize for the disruption this release has caused.  We will be providing additional communication in the coming days about additional steps we will be taking with Box to help prevent future incidents from occurring.

 

Update: 2/22 - 6 PM ET


As we shared in our earlier communications on this topic, we’ve been in active communication with Box since these issues were reported.  Given the urgency of the situation, Box is prioritizing work to rollback to an earlier, stable release.  The Box team is assessing the details of this now, and based on their guidance, we expect this rollback to happen tonight, February 22nd, Eastern Time.

 

When the rollback completes, we will share another update to confirm the operation is complete.

 

Thank you for your patience and understanding as we continue working to resolve these issues.

FEB 22 UPDATE: Please refer to this new post for the most recent update regarding a rollback to an early release of New Box View

 

Original Post Below From Feb 21 ---------------

 

Your concerns and frustrations are definitely being heard with regards to the critical bugs introduced this week and we're actively working towards a resolution. Since I'm receiving reports of NBV bugs through various channels, I wanted to use this post as the main location to document the individual issues, shared workarounds and provide updates on timing. I do apologize for not having a timeline resolution at the moment, but Box is actively working on providing those to me after additional discussions today.

 

  1. Highlight Tool: When the resolution is low (below 1600*1200), the browser window is zoomed in or not maximized, the highlight tool disappears.
    1. Resolution Timeline: TBD
    2. Workaround: See silent recording here: Video Link
    3. Related Threads:
      1. new Box view update - no highlights - DRAWINGS DON'T DELETE
  2. Drawings: Once you have added a drawing, the delete tool is missing.
    1. Resolution Timeline: TBD
    2. Workaround: Submit the assignment to save changes, then go back into the attempt, expand the iframe and THEN you can select drawings to delete them.
  3. Comments: When adding a comment, the cursor doesn't automatically appears in the "write a comment" text box.
    1. Resolution Timeline: TBD
    2. Related Threads:
      1. BOX Grading Toolset Travesty
  4. No hardware stylus functions properly (thanks: Amy Eyre and Aderemi Artis) (Was “iPad Pro: Stylus input has stopped working on iPad Pro.

5. Trash Bin Icon

  1. Resolution Timeline: TBD

6. Comment Box Panel

  1. While Box categorized the change in display to be more responsive and currently functioning as designed with the long panel showing to the right, there may still be some inconsistencies in the experience. I'm reading through various threads to see if I can tease out any underlying issues.

 

I also wanted to re-share the document Amy put together as others are finding it helpful. Thanks Amy Eyre!

New Box View - Staff - "Small Screen" Workaround Guidance - Google Docs.

 

While there are still outstanding issues that need to be solved, the focus right now is tackling any new critical items found with the update this week as quickly as possible. I am compiling a list of any outstanding bugs and enhancements to start tackling next.

 

Thanks,
Julia

 

2/22 Update: While we don't have timelines yet, I wanted to share an update on the status for a portion of the items. The ability to delete annotations (#2) is actively being worked on by Box engineers. The missing highlight capabilities (#1) and the cursor automatically populating in the text box (#3) are still being investigated further. Regarding the trash bin icon (#5), the current behavior is expected to better match other Box behavior, however they are discussing reverting the current behavior.

Thanks everyone for all your comments and feedback to this post so far. I am reviewing all of them to capture additional bugs and feedback for Box.