Several partners have gotten stuck while attempting to update their Learn license. The help documentation needs an update for Windows. We're working on that. In the meantime, if you're running Learn on a Windows server and run into issues updating your Learn license, do the following.
First, when updating the license, you need to refer to the section at the very bottom of the help documentation, "Upgrade a license without upgrading Blackboard Learn." Open a command prompt, as Administrator, and use the Blackboard Learn ServiceController script to stop all Blackboard services. Check that they are indeed stopped using the Windows Services control panel. Next, on your Windows server, do the following:
- Rename the old license file: <path-to-blackboard>\blackboard\config\license\blackboard-license.xml to blackboard-license-OLD.xml
- Copy the new license file to <path-to-blackboard>\blackboard\config\license\blackboard-license.xml
- cd into the <path-to-blackboard>\blackboard\system\tooldefs\system\LicenseReplace directory
- .\run-tool.bat <path to blackboard>\blackboard\config\license\blackboard-license.xml